Legal

Privacy Policy

The Cosmo Lab, LLC · Last updated: June 18, 2026

This Privacy Policy explains how The Cosmo Lab, LLC (“The Cosmo Lab,” “we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit thecosmolab.com, contact us, submit a form, or otherwise interact with us. By using our website or providing us your information, you agree to the practices described here.

The Cosmo Lab is a salon that provides space to independent stylists. Each stylist operates their own business and may collect and process information directly (for example, through their own booking system). This policy covers information handled by The Cosmo Lab; for information handled by an individual stylist, please contact that stylist directly.

1. Information We Collect

Information you provide. When you submit our contact form, booth-rental inquiry form, or otherwise reach out, we may collect:

Identifiers such as your first and last name, email address, and phone number;
The content of your message or inquiry;
For booth-rental inquiries: professional details you choose to share, such as your cosmetology/barbering license number, years of experience, and social media or portfolio links;
Any other information you voluntarily provide.

Information collected automatically. When you visit our website, we and our analytics providers may automatically collect limited technical information such as IP address, browser and device type, pages viewed, referring pages, and timestamps, using cookies and similar technologies.

Booking information. If you book an appointment, booking is handled by our independent stylists through a third-party platform (MangoMint). Information you submit there is governed by that stylist’s practices and MangoMint’s privacy policy.

2. How We Use Your Information

To respond to your inquiries and communicate with you;
To evaluate and follow up on booth-rental inquiries;
To operate, maintain, secure, and improve our website;
To send appointment-related or inquiry-related messages you’ve requested or consented to;
To send marketing communications where you have opted in (you can opt out at any time);
To comply with legal obligations and enforce our terms.

3. SMS / Text Messaging

If you provide your phone number and consent on our forms, you agree to receive SMS text messages from The Cosmo Lab and/or our stylists related to your inquiry, appointments, confirmations, reminders, rescheduling, and other service-related communications. Message frequency varies. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP; reply HELP for help. Consent to receive text messages is not a condition of purchasing any goods or services.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Information we share with service providers (such as our messaging or booking platforms) is used solely to deliver the messages and services you requested.

4. Cookies & Analytics

We use cookies and similar technologies, including Google Analytics (via Google Tag Manager), to understand how visitors use our website so we can improve it. These tools may collect information such as your IP address, device/browser type, and on-site activity. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google’s opt-out browser add-on.

5. How We Share Information

We do not sell your personal information. We may share it in the following limited circumstances:

Service providers. With vendors who help us operate, such as our hosting and database provider (Supabase), our website host (Vercel), our booking platform (MangoMint), and analytics providers (Google) — only as needed to provide their services to us.
Our independent stylists. Where relevant to connect you with a stylist or respond to your request.
Legal & safety. When required by law, to respond to legal process, or to protect the rights, property, or safety of The Cosmo Lab, our clients, or others.
Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this policy.

6. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, gives you the right to:

Know / Access the personal information we have collected about you;
Delete personal information we hold, subject to legal exceptions;
Correct inaccurate personal information;
Opt out of the sale or sharing of personal information — note that we do not sell or share your personal information as those terms are defined under the CCPA;
Non-discrimination for exercising your privacy rights.

To exercise these rights, contact us using the details below. We will respond within the time required by law (generally 45 days). We may need to verify your identity before fulfilling your request.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it. You may request deletion of your information at any time using the contact details below.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

10. Third-Party Links

Our website may link to third-party sites and services (such as Instagram, Google, or a stylist’s booking page). We are not responsible for their privacy practices, and we encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be posted on this page. Your continued use of our website after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

The Cosmo Lab, LLC
13326 Poway Road, Poway, CA 92064
Phone: 858-215-4310
Email: contact@thecosmolab.com