Services
& Policies
Services are all-inclusive, with no additional taxes or tipping expected. Some services may incur additional fees if extra product or time is needed.
Directions
Services
Color Services
Color services are a custom luxury experience complete with custom formulation, hair treatment, and a classic blow out.
* These services DO NOT include lightener
** Additional rates may apply for extra styling
no lightener
Lightening Services
Lightening services are a custom luxury experience complete with a full head gloss, root shadow, nourishing hair mask, blow out and complimentary quick dry dusting upon request.
* Custom haircuts must be booked as an add-on
2.5 hours
this is for accent placement or to pop in a few foils to brighten up existing color
3 hours
maintenance touch-up for grown out highlights covering the front & top of the head
3.5 hours
this is a maintenance touch-up for grown out highlights covering the full head
2.5 hours
already have a full bleach out but your roots need to be touched up. no more than 1″ of new growth
a deposit is required to reserve time on my books. this will go toward your appointment but is not refundable if appointment is canceled within 48 hours
this highly customized & specialty service is for those clients who would like to completely transform their hair from it’s current state
examples include: going from dark to light in one session, correcting color from a previous job, lightening after using box color at home, or adding depth back into blonde hair to create a lower maintenance color, etc.
Haircut Services
Haircut services are a custom luxury experience complete with a shampoo, shine treatment, dry detailing, and classic blow out.
* For additional styling please book an add-on
bang trim applies only to clients who have existing bangs and just need a small clean up. If you do not have bangs and would like this look or need a big clean up, please book a custom haircut.
Wash & Styling Services
Wash and style services are a custom luxury experience complete with a double shampoo, custom hair treatment, blow out. Complimentary additional styling upon request.
* If you have extensions, thick, or long hair please select an add-on
Grouped Services
Kindly inform me in advance if you have specific budgetary considerations prior to booking your appointment. Times are approximate and can change based on individual needs.
* Use this category as a reference when booking multiple services at once
2 hours
2.5 hours
3 hours
3-4 hours
Memberships
Unused memberships do not roll over and are non-refundable, non-transferable, and non-exchangeable. Late cancellations incur a fee based on the original service price. Membership services must be booked and completed within the billing period. Memberships can be canceled anytime after a 6-month commitment. Addtional fees will apply for extra time or product.
$10 savings • up to $120 savings /year
this membership includes ONE custom wash & style, per billing period
additional perks include:
10% off products • 5% off any additionally booked services
$15 savings • up to $180 savings /year
this membership includes ONE custom haircut per billing period
additional perks include:
15% off products • 5% off additionally booked services
Policies
Here’s everything you need to know before your appointment! From scheduling and rescheduling to payment details and salon policies, this page covers it all. I want to make sure you feel informed and comfortable, so there are no surprises—just a smooth, enjoyable experience every time.
Cancellation/ Change of Service Policy
Each appointment reserves my time, so a credit card on file is required to book. Late changes or cancellations disrupt my schedule and impact subsequent appointments. To ensure fairness and consistency, I’ve implemented the following cancellation policy:
- Please provide at least a 3 day notice to reschedule, change, or cancel.
- Appointments under 2 hours that are canceled within 2 days will incur a $50 fee.
- Appointments over 2 hours that are canceled or changed within 2 days will incur a 50% fee of booked services.
- Same-day cancellations or changes will be charged 75% of originally booked services.
I understand emergencies happen, so the cancellation fee may be applied to your next appointment as a one-time courtesy. However, for subsequent cancellations, the applicable fee will be charged and will not be transferable to future appointments.
By booking, you accept this policy and consent to charges on your card if necessary. This policy helps me honor my time and commitments to all clients.
Late Policy
Punctuality is essential to providing the best service to all my clients. Arriving more than 10 minutes late disrupts the schedule and impacts other appointments. If you anticipate being late, please notify me promptly.
I will do my best to complete your service within the remaining time. However, if this isn’t possible, rescheduling may be required, and a cancellation fee will apply.
Thank you for respecting appointment times and helping me provide excellent service to everyone.
No Call/ No Show
To avoid scheduling issues, I’ve implemented consistent appointment reminders. Missed appointments without prior notice will incur a 100% charge of the scheduled service. If I’m unable to reach you afterward, I may be unable to accept future bookings.
This policy helps me maintain high-quality service for all clients. Thank you for your understanding and cooperation.
Service Adjustments/ Refunds
Your satisfaction is my priority, and I stand behind the quality of my work. I aim for a thorough consultation before any service to ensure mutual understanding. If you’re unsatisfied, please notify me within three days so I can address and resolve the issue promptly.
Adjustments apply only if the service does not meet the initial request, not if preferences change later, which will require a new booking.
If I’m unable to meet your hair goals after an adjustment, a partial refund may be issued at my discretion. If we still don’t align, I’ll do my best to refer you to another stylist. Partial refunds are only provided under these specific circumstances.
Code of Conduct
At The Cosmo Lab, we are dedicated to maintaining a welcoming and peaceful environment for everyone. Hate speech or offensive language of any kind is not tolerated to ensure all clients and stylists can enjoy a relaxing experience.
We kindly ask that controversial discussions be avoided to create a space where everyone can feel at ease.
Thank you for helping us uphold these standards and provide a calm, enjoyable atmosphere for all.
have a question?
Poway, ca
luxury hair salon
est. 2025
The Cosmo Lab was created to feel calm, intentional, and personal. Each stylist here runs their own business, but we share a common approach: to offer high-quality work in a space that feels welcoming, unrushed, and grounded. It’s everything you love about getting your hair done—without everything you don’t.
By Appointment Only
questions?
13326 Poway Road, Poway, CA 92064