Policies

Each appointment reserves my time, so a credit card on file is required to book. Late changes or cancellations disrupt my schedule and impact the quality of service I provide to other clients. To ensure fairness and consistency, I’ve implemented the following cancellation policy:

• Please provide at least a 3 day notice to reschedule, change, or cancel.
• Appointments under 2 hours that are canceled within 2 days will incur a $50 fee.
• Appointments over 2 hours that are canceled or changed within 2 days will incur a 50% fee of booked services.
• Same-day cancellations or changes will be charged 75% of originally booked services.

I understand emergencies happen, so a one-time grace may be offered for unforeseen circumstances. However, subsequent cancellations will automatically incur the applicable fee.

By booking, you accept this policy and consent to charges on your card if necessary. This policy helps me honor my time and commitments to all clients.

Punctuality is essential to providing the best service to all my clients. Arriving more than 10 minutes late disrupts the schedule and impacts other appointments. If you anticipate being late, please notify me promptly.

I will do my best to complete your service within the remaining time. However, if this isn’t possible, rescheduling may be required, and a cancellation fee will apply.

Thank you for respecting appointment times and helping me provide excellent service to everyone.

To avoid scheduling issues, I’ve implemented consistent appointment reminders. Missed appointments without prior notice will incur a 100% charge of the scheduled service. If I’m unable to reach you afterward, I may be unable to accept future bookings.

This policy helps me maintain high-quality service for all clients. Thank you for your understanding and cooperation.

Your satisfaction is my priority, and I stand behind the quality of my work. I aim for a thorough consultation before any service to ensure mutual understanding. If you’re unsatisfied, please notify me within three days so I can address and resolve the issue promptly.

Adjustments apply only if the service does not meet the initial request, not if preferences change later, which will require a new booking.

If I’m unable to meet your hair goals after an adjustment, a partial refund may be issued at my discretion. If we still don’t align, I’ll do my best to refer you to another stylist. Partial refunds are only provided under these specific circumstances.

At The Cosmo Lab, we are dedicated to maintaining a welcoming and peaceful environment for everyone. Hate speech or offensive language of any kind is not tolerated to ensure all clients and stylists can enjoy a relaxing experience.

We kindly ask that controversial discussions be avoided to create a space where everyone can feel at ease.

Thank you for helping us uphold these standards and provide a calm, enjoyable atmosphere for all.