Privacy Policy of The Cosmo Lab, LLC
Effective Date: 10/10/2024
At The Cosmo Lab, we take your privacy as seriously as we take your style. Here’s a straightforward look at how we handle your info while you focus on looking fabulous.
1. What We Collect (And Why)
To make your experience smooth, here’s the info we gather when you use our services:
- Basics: Name, email, phone number, and address—just what we need to get you booked and set.
- Payment: Info needed for transactions, all securely processed.
- Photos of Your Hair: So we can help you achieve (and remember) your unique look.
Collected via our website form or through MangoMint, our third-party booking buddy.
2. Why We Need It
Here’s how we put your info to work:
- Booking and managing appointments (no overbooked surprises!)
- Processing payments safely and securely
- Communicating with you about appointments
- Making your experience personalized and seamless
- Occasionally sending you offers you’ll love (only if you’re in!)
3. California Disclosures & Your Rights (It’s the Law!)
If you’re a California resident, you have some extra rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: Curious about what info we’ve collected on you? Just ask.
- Right to Delete: Want your info gone? We can delete it unless we need it for legal reasons.
- Right to Correct: If any details are off, you have the right to get them corrected.
- Right to Opt-Out: Not into data sharing? We don’t share data, but if that changes, you’ll have the right to opt out.
- Right to Non-Discrimination: Your privacy choices won’t change how we treat you.
To exercise your rights, email us at contact@thecosmolab.com or call 858-215-4310. We’ll get back to you within 45 days.
4. Marketing (Only With Your Okay!)
We may send you marketing updates if you’ve opted in. Want out? Just hit unsubscribe or reach out at contact@thecosmolab.com. Netware Studio, our marketing partner, helps us manage this, but they keep your data private.
5. Cookies & Analytics (No, Not the Edible Kind)
We use Google Analytics to get insights on how visitors use our website, helping us improve the experience. This tool tracks things like IP address and browser type, but no personally identifiable info. Adjust your browser settings to manage cookies if needed!
6. Data Sharing (Just Between Us)
Your info isn’t sold, rented, or shared. It’s only used to book appointments, provide services, and keep things running smoothly—no exceptions.
7. Security First
We’re serious about data security, using encrypted servers and advanced security measures to keep your info safe. Payments are securely handled, and we follow strict data protection standards.
8. Data Retention (Holding Onto Your Style History)
We keep your booking details and photos indefinitely, unless you want them gone. Just email contact@thecosmolab.comif you’d like your data deleted, and we’ll take care of it.
9. Kids’ Privacy
We don’t collect info from kids under 13. If we’ve accidentally gathered anything, we’ll delete it right away. Concerned parent? Reach out to us at contact@thecosmolab.com.
10. Links to Other Sites
Our website might link to other sites, but we’re not responsible for their privacy practices. We recommend checking out their policies if you visit.
11. Policy Updates
We’ll update this policy as needed. Any big changes will be reflected in the effective date at the top, so feel free to check back!
12. Contact Us
Questions about this policy? Reach out—we’re happy to help!
The Cosmo Lab, LLC
13326 Poway Road, Poway, CA 92064
Phone: 858-215-4310
Email: contact@thecosmolab.com
